Training Makes the Difference and BASM’s Unique Solution Makes it Invaluable
Implementing software and systems to streamline processes, improve returns, accurately manage inventory and speed up shipping can have huge returns when done right. However, many software implementations fall short, or even fail, because the end users don’t get behind it. End user adoption typically fails because the system was set up to work with the software, not with how the company works. The training then ends up being vague and not relatable to how the organization actually functions and how they need to use the software.
Experience makes the difference
One of the things that differentiates Business Automation Specialists of Minnesota (BASM) is the level of detail placed on the needs analysis phase of implementing the software solution. BASM’s reputation is built on the idea that the software should work the way the company using it works – not the other way around. To make that happen, the BASM team learns the complex ins and outs of each business they work with; tying the software functionality to each specific department. By knowing their clients’ processes and procedures so intimately, not only are the software and systems set up to work the way their clients work, but it also allows the training to be 100% customized. In fact, the training is done after the client’s actual data is entered into the system; making it specific and relatable, versus theoretical and obscure.
Knowing how the client functions day to day, makes custom training possible
Once the system and data are ready, customized training sessions are conducted online and recorded for future reference and new hire training. “One of the things that make these recorded training sessions so valuable is that they are not generic,” stated BASM President, Ron Ketterling. “By using the client’s actual data during training, it’s immediately accurate, relatable, and memorable.”
Recorded training sessions can replace customer support calls
Additionally, by recording the sessions, trainees can refer back to the recording when the inevitable question pops up. Ron added, “The recorded training sessions are so valuable, one of our clients insists that their team review the training videos before calling for support. They estimate that support calls were reduced dramatically as a result, making the initial investment in the online training invaluable.”
Long term value to recorded customized training
(Recordings bring new hires “up to speed”)
Besides getting existing staff trained and on board with the new system, the recorded training also allows new hires to get up to speed quickly and with consistency. Ron stated, “Many companies rely on current employees to train new employees. When it comes to software, this can lead to inconsistencies and where there is a lot of turnover, potential problems down the line. Having access to the recorded training sessions ensures that new hires get the same information time after time.”
Other Applications for the recorded training
Besides large implementations, BASM offers the recorded training sessions for smaller things like system updates, a newly implemented feature, and more. “If there is one thing that is consistent in the software world is that the software is always changing,” concluded Ron. “As new functionality or versions become available, you will want to provide the same level of training for changes and new features as you did for the initial implementation for all the same reasons.”
To learn more about BASM’s online, customized recorded training services, please contact us.